Ride Assist
Paratransit software

Paratransit software for dispatch, routing, and ADA reporting.

Ride Assist handles paratransit dispatch from eligibility to drop-off: shared-ride manifests, a driver app, and the on-time reports your agency contract asks for.

Run 7 · Van 12 J. Ramirez Live · 9:02 AM
On board2 riders1 wheelchair
On time97%Within ADA window
Run stops5 of 83 remaining
Seats in use1/2 securements · 1/6 seats
08:40 Pick up · Ana LopezVan Nuys Blvd & VictoryWheelchairEligible Done
Paratransit Software & Paratransit Dispatch | Ride Assist
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Paratransit software

Paratransit software for dispatch, routing, and ADA reporting.

Ride Assist handles paratransit dispatch from eligibility to drop-off: shared-ride manifests, a driver app, and the on-time reports your agency contract asks for.

Run 7 · Van 12 J. Ramirez Live · 9:02 AM
On board2 riders1 wheelchair
On time97%Within ADA window
Run stops5 of 83 remaining
Seats in use1/2 securements · 1/6 seats
08:40 Pick up · Ana LopezVan Nuys Blvd & VictoryWheelchairEligible Done
08:52 Pick up · James ColeSepulveda & BurbankAmbulatoryPCA Done
09:10 Drop off · Ana LopezSherman Oaks Senior CenterDoor-to-door Next · 8 min
09:25 Pick up · App riderVentura Blvd → Encino MedicalGap fill+$38 Added
All riders eligible · Pickup windows ±30 min Example data

Who uses Ride Assist for paratransit

Driver helping a rider in a wheelchair into an accessible van
01ADA paratransit providersRun complementary paratransit with eligibility checks, pickup windows, and trip records built in.
02Transit agency contractorsTake trips from the agency, dispatch your fleet, and send back the data your contract requires.
03Demand-response operatorsSchedule same-day and advance rides for microtransit, senior, and community services.

Paratransit dispatch, scheduling, and compliance in one system

Dispatch and scheduling Book advance and same-day trips, assign runs, and adjust the board live as the day changes.
Shared-ride routing Group riders going the same way into one run while keeping every pickup window.
Eligibility management Store each rider's eligibility status, expiration, mobility needs, and approved companions.
ADA compliance reporting On-time performance, trip denials, and ride times, ready to export for agency review.
Driver app Drivers get their manifest, turn-by-turn directions, and one-tap arrive, board, and drop-off.

Fill the gaps between contract runs.

Contract schedules leave vans idle between runs. Riders book through the Ride Assist rider app, and your paratransit dispatch can offer those trips to vehicles with open time nearby. Same drivers, same vans, more paid trips per shift.

8am10am12pm2pm
Contract runs Idle time Rider app trips

Paratransit software FAQ

What is paratransit software?

Paratransit software schedules, dispatches, and tracks door-to-door rides for people who can't use fixed-route transit. It handles rider eligibility, shared-ride routing, driver manifests, and the ADA reporting agencies require.

What is the difference between NEMT and paratransit?

NEMT covers rides to medical appointments, usually paid by Medicaid or a broker. ADA paratransit is a public transit service for eligible riders going anywhere within the fixed-route service area. Ride Assist runs both from the same dispatch.

Can Ride Assist handle paratransit dispatch for a transit agency contract?

Yes. Contractors use Ride Assist to receive trips, build shared-ride manifests, dispatch drivers, and send the agency the trip and on-time data their contract requires.

Does it support ADA compliance reporting?

Ride Assist records pickup windows, on-time performance, denials, and trip lengths for every ride, and exports them as reports for agency and ADA review.

See paratransit dispatch in action.

Book a 20-minute demo and we'll walk through a day of shared-ride runs on your service area.